Returns & Exchanges

At VOLCANO eCigs, we want you to be completely satisfied with your fashion-forward purchases, which is why we offer a 30-day hassle-free return window for all unworn and unwashed items. If your new apparel doesn't ignite your style, our simple exchange process ensures you find the perfect fit and flare.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging with all tags attached, ensuring the merchandise remains in its original, pristine condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your returned items, we will process your refund or ship out your exchange within 5 to 7 business days.